Terms & Conditions

Ordering from Sutatva

At Sutatva, we strive to bring you natures very best. Go through our website to make your purchase. Upon selecting your chosen item, enter the quantity you want and click on “Add to Cart.” When you’re done, click on ‘Checkout’.

After this, you will be asked to provide us with your shipping details and payment information. Choose from our various payment option to place your order.

Payment Options

Sutatva website accepts the following modes of payment:
a) Credit Cards
b) Debit Cards
c) Net Banking
d) Paytm
e) Cash on Delivery

Once you’ve made your payment or chosen Cash on Delivery, your order will be processed. We will ship your order to you as immediately. Please check our Shipping Policy for more information.

Pricing Policy

All products are listed at their current price, however, we reserve the rights to change them without advance notice.
The currency used on our website is Indian Rupees.
All orders are acknowledged at their current pricing.
Our products attract GST in India.
We currently do not ship to many countries internationally. However, in case of shipping abroad, the customer will be liable to pay for any local duties applicable in the country.

Payment Security

Transactions done at Sutatva Nature Care are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Sutatva Nature Care is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Check your browser to see if it is in secure mode when you’re on the “Checkout” page. The padlock icon on the bottom corner or at the end of the address bar of your browser window is an indication of the same.

Cancellation Policy

In case of cancellation of order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will refunded to the cardholder and credited through the same payment instrument.

Shipping Policy

We charge a flat shipping rate of Rs.80 on all orders in Delhi-NCR. For other cities, shipping rate is charged as per actuals.

Purchases are shipped from our office in Kalkaji, New Delhi through our reliable courier service. Prepaid orders are usually shipped within 24 hours to reach you within 2-3 working days in Delhi-NCR. For other cities, please allow us 4-5 working days to deliver your order.

Order deliveries will be made between Monday-Saturday.
Please sign for the goods upon delivery. If you are unavailable to sign for your delivery, ensure that you have a trusted family member, colleague, neighbour etc. to take the delivery for you. Sutatva Nature Care will not be responsible for goods signed by an unknown person.

We are not liable for damage after delivery.
Any complaints or report of damages must be reported by customer on the day of the delivery.

Returns Policy

We offer a product exchange for any product that is returned to us in a saleable and undamaged condition, in its original packaging, within 7 working days of the delivery date. Please ensure you give the invoice along with the exchanged product.

To return any item, get in touch with us at sutatvas@gmail.com. We can offer a pick-up of items for exchange for customers in Delhi-NCR. However, customers in other cities will have to bear the expenses of postage and shipping return order to us.

We will be unable to offer exchange or refund on opened or used products.

All return/exchange items will be carefully scrutinized by Sutatva before processing. Damage due to negligence, improper usage or wrong application is not covered under our Exchange/Returns Policy.

Please note that each item can be exchanged only once. We do not offer Cash Refunds.